Policies and Rules

Click here to download copy of Kids Kab Policy and/or Kids Kab Rules

PARENTAL POLICIES

Pick-Ups

Please remind your child to be ready to go at the time Kids Kab is scheduled to pick him/her up and or to be at the designated pick-up location as soon as his/her class or activity is over. This will help us get your child to their destination in a timely manner. However, if a Kids Kab van has not arrived within 10 minutes of the scheduled pick up time, please call our office at (408) 342-0100 or mobile (408) 313-0330 and we will advise you of the status. If your child calls you, please call us before you run out to get him/her because we are most likely on our way there. Please instruct your child to program our phone numbers in his/her cell phone to be used in case of emergency.

Drop-Offs

Because we want to make sure each child is dropped of safely, we may have several children that we must transport on the same vehicle, when this occurs we may run a little behind schedule when dropping your child off. If your child is unable to be dropped off at the specified drop-off location due to being locked out, an adult not being there upon arrival, unforeseen changes in your child's extracurricular activities, etc., Kids Kab will contact the parent to get an alternative drop off location. We will, however apply a service charge of $15.00. A $15.00 service charge will also apply if the driver is asked to wait for more than 15 minutes for your child. Please have a backup plan for these situations and discuss them with your child.

No Shows

For the safety of your child, courtesy of the driver, and properness of our schedules, it is extremely important that you advise us if your child will not be riding with us on any given day. We attempt to confirm your child’s absence as much as possible – by calling the school office, calling a parent, etc. This is very time consuming, it delays us from other pick-ups, and creates worries for your child’s safety!! Please call us first thing in the morning.

Cancellation Policy

We have a seven-day advance cancellation policy. If canceling within that time frame you will receive credit on your invoice for the upcoming month. If not, credit will not be applied.

Payment Policy

All transportation is prepaid to confirm your child’s schedule. Invoices are mailed out at the end of the previous month and payment is due by the 10th of the current month. If payment is not received by the 10th a late fee of $15.00 will be added to your next invoice. A $25.00 fee will be added for a returned check. If canceling service after credit card has been debited, there will be a 4% processing fee.

Other Service Charges

A $15.00 service charge will be applied if the following occurs:

• If we are asked within the same day to deliver an item that was left on the van.

• If we are asked to pickup or drop off at a different location on the same day.

• If we are asked to pickup or drop off at a different time on the same day.

• If the transportation is provided outside our normal operating hours of 6:30am-6:30pm.

KIDS RULES

While on board a Kids Kab vehicle, transportation rules must be followed at all times. Parents, please remind your children of the importance of these rules throughout the year. Kids Kab is transporting the most precious cargo of all – your child – and we want to ensure that every ride on a Kids Kab vehicle is SAFE!

1. Passengers must wear seat belts at all times.

2. Passengers will remain seated while the van is moving. Passengers should not board or depart from the vehicle until the vehicle has come to a complete stop and the driver has opened the door.

3. All passengers will obey the driver during pick up, transport, and delivery. The driver may assign seats, if necessary.

4. No object throwing is allowed in or out of a Kids Kab vehicle.

5. No hanging in or out of the windows while riding in a Kids Kab vehicle.

6. No passenger disturbance allowed while riding in a Kids Kab vehicle. It is vital to everyone that the driver is able to concentrate while the vehicle is in motion.

7. No food or drinks allowed on a Kids Kab vehicle.

8. Passengers should not destroy van property or the property of other passengers.

9. All passengers must be courteous; inappropriate language/behavior is not acceptable or tolerated.

10. Kids Kab is not liable for any missing or damaged items left on a Kids Kab vehicle.